Legal
Refund and Cancellation Policy
Last updated 2 November 2026
We want every client to know exactly where they stand before they pay. This policy sets out how to cancel an order, when you get your money back and how long it takes. It forms part of our Terms and Conditions.
1 How to cancel
Email vinay@overseasconnextions.com from the address you used to order, with your order ID and the word "Cancel" in the subject. We confirm receipt within one business day. The time we receive your email is the time of cancellation.
2 Refund rules by package
| Package | Rule |
|---|---|
| Career Starter USD 9.99 | Full refund if you cancel before submitting your intake form. No refund once work on your resume has started, except where we miss the delivery timeline. |
| Expert Connect USD 24.99 | Full refund if you cancel at least 24 hours before your slot. One free reschedule. No refund for cancellations inside 24 hours or missed calls. |
| Global Job Accelerator USD 49.99 | Full refund before work starts. After that, a partial refund of the price paid minus the list price of the parts already delivered, requested within the support period. |
| Global Career Complete USD 249.99 | Full refund before work starts. After that, a partial refund of the price paid minus the list price of the parts already delivered. Third-party costs are never part of the package price. |
Partial refunds for Tiers 3 and 4
A partial refund equals the price you paid minus the list price of what has already been delivered:
- Resume and eligibility report delivered: USD 9.99.
- Job-search support started: USD 49.99, which replaces the USD 9.99 above because it already includes it.
- Expert consultation held (Tier 4 only): USD 24.99.
For example, cancelling Tier 4 after your resume is delivered and your consultation is held returns USD 215.01. Partial refunds must be requested within the support period of the package. Once visa documentation work or flight coordination has begun on a Tier 4 order, no further refund is due.
When work "starts"
Work starts when you submit your intake form or attend your first call, whichever comes first.
3 When you always get a full refund
- You were charged twice, or charged for an order that did not go through.
- We cannot deliver the service you bought, or we cancel it.
- We miss a delivery timeline in our Service Delivery Policy by more than 7 days for reasons within our control, and you ask for a refund.
4 When refunds do not apply
- The outcome of an application: a rejected job application or refused visa is not a reason for a refund, because no outcome is promised.
- Services already delivered, other than as set out above.
- Missed consultations, or cancellations less than 24 hours before a booked slot.
- Work stopped because information or documents you gave us were false.
- Third-party costs such as government, visa, exam, airline or hotel fees, which you pay to those providers directly and which follow their own refund rules.
5 How refunds are paid
- Approved refunds go back to the original payment method only.
- We initiate the refund within 5 to 7 business days of approving it.
- Your bank or card issuer may take a further 5 to 10 business days to show it.
- We refund the amount you paid in the currency you paid. Exchange-rate differences and charges added by your bank are outside our control.
6 Rescheduling a consultation
You may reschedule a consultation once, free, up to 24 hours before the booked slot. If we need to reschedule, we will offer a new slot within 7 days or a full refund for that consultation.
7 Disputes and chargebacks
Please contact us before raising a chargeback with your bank; most issues are fixed faster that way. Your rights under the Consumer Protection Act, 2019 are not affected by this policy.